Policy

Thank you for your interest in our catering services.  We look forward to being a part of your event.  The following information will be helpful in planning your function.

To serve you in the best possible manner, please follow the lead times on the catering website for any catered function to guarantee your specific order and time.  Because good things take time, please give us at least 24 hours to successfully fulfill your event needs.  Every effort will be made to accommodate your last minute requests.

When reserving a conference room, it is advisable to allocate an additional thirty minutes before and after the scheduled meeting time to facilitate the set-up and breakdown for the cafe. This accommodation would greatly contribute to the smooth operation of our meetings.

Flowers, linen, and china service are available by request and at an additional charge. 

Our regular catering hours are from 7:00 a.m. to 5:00 p.m.  Late afternoon, evening and weekend functions are available with an additional labor charge.

If you have moved a catered event from one location to another, please alert us to the exact new location to avoid confusion and unnecessary charges.

Modifying your order – You can modify your order on the catering website up to the order lead time for that menu. After that time, modifications to orders must be called in to the catering manager.

Cancellation Policy -   To avoid being charged, cancellations or changes to catering orders must be made up to the lead time indicated for that menu.

Substitutions: We reserve the right to vary menu selections when necessary to meet market conditions.

For assistance with all of your catering needs, please call us at 339.225.1205, or email us at john.brando@compass-usa.com.